{"id":609,"date":"2016-03-11T16:00:45","date_gmt":"2016-03-11T21:00:45","guid":{"rendered":"https:\/\/www.markallenstaples.com\/?p=609"},"modified":"2016-03-23T16:11:52","modified_gmt":"2016-03-23T20:11:52","slug":"bridging-the-it-communications-gap","status":"publish","type":"post","link":"https:\/\/www.markallenstaples.com\/2016\/03\/11\/bridging-the-it-communications-gap\/","title":{"rendered":"Bridging the IT Communications Gap"},"content":{"rendered":"
One of the common struggles IT professionals has is communicating to those we are providing technology to. We often communicate AT them about the things that WE think are important, which is oftentimes out of step with what is and can be understood.<\/p>\n
Some key points for good communications<\/p>\n
Four\u00a0steps to take to help establish good communications habits:<\/p>\n
One of the many steps we\u2019ve taken to improve our communications is reconfiguring an open position and hiring an IT Communications Specialist. This person isn\u2019t technical, she is communications person. She is responsible for strategic and tactical communications of the technology department to all external stakeholders (i.e. faculty, staff, students, alumni, corporate partners, etc.). She is responsible for understanding the effects of technology changes on all stakeholders and groups and designing communication strategy, plans and materials to address these changes. In addition, she assists with communication strategy and materials for each of the advisory committees.<\/p>\n
While, we are going through some growing pains as she gets familiar with the staff, the culture of the institution, and as she gains more understanding of how things are connected, we feel confident that as she grows, we will achieve our goal to help our stakeholders understand the benefits of the technology solutions they are using.<\/p>\n
Lastly, this role doesn\u2019t enable my senior staff to abdicate their role in communicating, because being able to communicate and taking the time to do it is everyone\u2019s responsibility. But, we believe that her role will\u00a0help us coordinate a consistent and intentional communications operation that effectively uses all the appropriate digital and physical communication modalities. Keeping the communication “bite sized,” consistent, and intentional will\u00a0go a long way in ensuring that our technology investments are fully realized.<\/p>\n","protected":false},"excerpt":{"rendered":"
One of the common struggles IT professionals has is communicating to those we are providing technology to. We often communicate AT them about the things that WE think are important, which is oftentimes out of step with what is and can be understood. Some key points for good communications Evaluate each point with the eye…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3,5],"tags":[],"_links":{"self":[{"href":"https:\/\/www.markallenstaples.com\/wp-json\/wp\/v2\/posts\/609"}],"collection":[{"href":"https:\/\/www.markallenstaples.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.markallenstaples.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.markallenstaples.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.markallenstaples.com\/wp-json\/wp\/v2\/comments?post=609"}],"version-history":[{"count":0,"href":"https:\/\/www.markallenstaples.com\/wp-json\/wp\/v2\/posts\/609\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.markallenstaples.com\/wp-json\/wp\/v2\/media?parent=609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.markallenstaples.com\/wp-json\/wp\/v2\/categories?post=609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.markallenstaples.com\/wp-json\/wp\/v2\/tags?post=609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}